Got a question?
Find an answer.

You’re bound to have questions about how Healthy by Sovereign works, and we’ve got answers! Here you’ll find some of the most commonly asked questions and answers about the programme. If you can’t find what you’re looking for, you can always contact us.

  • About Healthy by Sovereign
    • What is Healthy by Sovereign?

      At Sovereign, we want customers to benefit from the policies their hold with us, even when they’re not making a claim. So we’ve created Healthy by Sovereign. It’s a loyalty programme that has been designed to give members regular rewards for making healthy choices like working out, eating healthy food and getting regular check-ups at the GP and Dentist.  We believe that being healthy and taking care of you is the best way to live a long, happy life and we want to reward our customers who are doing just that.

      Healthy by Sovereign gives Customer Members the opportunity to earn up to $100 cash back annually, and has rewards like gym vouchers of up to $125 each year.  As Healthy Points are earned, members progress through levels from bronze to silver, gold and platinum. At each new level, members unlock additional rewards. Healthy by Sovereign also gives members the chance to access exclusive retail offers and discounts from our partners. The Healthy Points you earn and the level you achieve are both reset upon your Healthy Anniversary date. So you can start fresh and earn rewards each year.

    • Who is eligible to join?

      You are eligible to join if:

      • you are the life assured on a current Sovereign Health insurance policy and you’re at least 16 years of age. If this is you, you can join as a Customer Member. (Please note that group scheme policies are not eligible at this time.)
      • you have a current Agency Agreement with Sovereign and are accredited to sell eligible Sovereign health products. If this is you, you can join as an Adviser Member.
      • you are a permanent employee of Sovereign. This includes full-time and part-time employees and employees who are on parental leave. Employee Membership will expire if you cease to be employed by Sovereign. If this is you and you don’t meet any of the criteria for Customer or Adviser Membership above then you can join as a Sovereign Employee Member.
      • you are employed by ASB as an Insurance Manager (IM) or Regional Manager (RM) and are accredited to sell Sovereign insurance products.

      All members need a unique email address to join. Membership is based on an individual person; there is no family, company, trust or joint membership. Membership cannot be shared and is not transferable.

    • I have a joint health insurance policy with my partner/child – does this create a joint Healthy by Sovereign membership account?

      Healthy by Sovereign is based on individual membership. If you have a shared policy, all people insured on that policy are welcome to join individually as long as they meet the eligibility criteria.

    • How much does it cost to join Healthy by Sovereign?

      There is no cost and there are no ongoing fees for membership.

    • How do I join?

      All eligible customers will be sent an invitation to join Healthy by Sovereign.

      If you’re an existing customer when we launch Healthy by Sovereign you will be sent an invitation to join. If you’re a new customer, you will be sent an invitation when your policy starts.

      Once you have your invitation, you can register on the Healthy by Sovereign website.  You will need to provide your policy number if you are joining as a Customer Member (included in your invitation for ease of reference). Advisers/ASB Insurance Managers, you will need to enter the unique adviser number (included in your invitation) and your date of birth; and Sovereign staff need to supply their employee number.

      If you think you should be a Healthy by Sovereign member and you haven’t received an invitation to join please call us on 0800 700 135 during business hours.

    • I have a life insurance policy, why can’t I join?

      Just for now, Healthy by Sovereign is for our health insurance customers.

      If you’d like to speak to one of our team to find out more, please get in touch via the contact us form or call us on 0800 700 135 during business hours.

    • Will this programme reduce my annual premiums?

      No, but you do have the opportunity to earn a cash back of up to $100 each year when you earn enough Healthy Points to achieve silver, gold or platinum level.

      More information on how to earn Healthy Points and the achievement levels can be found on the earn points page of the Healthy by Sovereign website.

    • I share an email with my partner, is this an issue?

      No, but please be aware that from time to time we will send you emails about your Healthy Points and activity which will be visible to the person you share your email address with. If you would prefer to keep this information private, we suggest you create a personal email address.

      Also, please note that you will need to use a unique email address to join Healthy by Sovereign. The same address can’t be used for two or more members.

    • My policy has lapsed, can I still be involved?

      To be a Healthy by Sovereign member you must meet the eligibility criteria for a Customer Member, Adviser (including ASB Insurance Manager) Member or Sovereign Staff Member. Please note that cancelling your membership does not cancel your Health insurance policy with Sovereign. Please speak to your Adviser/ASB Insurance Manager or call us on 0800 500 103 during business hours if you need to amend or cancel your policy. Details are available in the eligibility section above.

      If you are a Customer Member you must have an active Sovereign health insurance policy. This means that your policy must not have lapsed, ended or have been cancelled.

    • How do I cancel my Healthy by Sovereign membership?

      You can cancel your Healthy by Sovereign membership at any time by:

      • Selecting Cancel my Membership in the My Account section on the Healthy by Sovereign website,
      • Completing the Contact Us form on the website or App and let us know, or
      • Contacting Healthy by Sovereign on 0800 700 135 during business hours.

      Please note that cancelling your membership does not cancel your health insurance policy with Sovereign. Please speak to your Adviser or call us on 0800 500 103 during business hours, if you need to amend or cancel your policy. If you hold an ASB health insurance policy, you will not have an Adviser. Please call 0508 272 226 to cancel or amend your policy.

    • How do I know who my Adviser is?

      We can help with that. Please call us on 0800 700 135 and one of our team will help you find out who your adviser is.

    • How do I know who my ASB Insurance Manager is?

      Please contact ASB Insurance on 0800 200 252 and one of the team will help you find out who your Insurance Manager is.

    • How do I contact someone in the Healthy by Sovereign team?

      Use the contact us form or call 0800 700 135 during business hours.

    • Where can I use Healthy by Sovereign?

      You can view all the Healthy by Sovereign partners on the Partners page of the website.

      Details of their exclusive member offers are available on the My Offers section of the website – you will need to sign-in to see this.

    • Can I use Healthy by Sovereign overseas?

      Yes. If you live overseas or are travelling you can still access Healthy by Sovereign as long as you meet the eligibility criteria.

      You can earn Healthy Points all around the world, but Points earned with our gym partners can only be earned in New Zealand. If you’re overseas, it’s important to check that your Garmin or Fitbit activity tracker is still syncing to Healthy by Sovereign. You can check this by signing-in to the website or app and checking your points history in the My Account section.

      Any cash rewards you earn can only be paid into a New Zealand bank account and gym voucher rewards can only be redeemed at participating New Zealand based gym partners.

  • Healthy by Sovereign Member Sign-in
    • How do I sign-in to the Healthy by Sovereign member-only site?

      Once registered, here’s how you sign-in:

      • Go to healthybysovereign.co.nz click on the sign-in icon in the top right hand corner of the home page
      • Enter the email address you provided when joining Healthy by Sovereign
      • Enter the password you created when joining
      • Forgot your password? Simply click on ‘Forgotten Password’ to reset.
    • I can’t remember my Healthy by Sovereign sign-in, what do I do?

      Go to the sign-in page and click the ‘Forgotten Password’ link. You’ll then be asked to provide the email address you used when joining Healthy by Sovereign and a password reset email will be sent to you.  Follow the instructions in the email.

      If you are still having problems, please use the contact us form to get in touch with the Healthy by Sovereign team.

    • How do I change my personal details?

      You can easily update your personal details on the My Details page of the Healthy by Sovereign website.

    • If I change my email/home address details in Healthy by Sovereign does this automatically update my Sovereign health insurance policy details?

      When you update your email or postal address in Healthy by Sovereign, you will be given the option to have your Sovereign insurance policy updated with the new details. You need to give approval for your details to be updated – it’s not done automatically.

      Once your new details have been received, a member of our Customer Service team will action your request and notify you when it has been completed.

  • The App
    • Do I need to join Healthy by Sovereign first before I can use the app?

      Yes, you need to join Healthy by Sovereign through the website first.

    • How do I get the Healthy by Sovereign app?

      The Healthy by Sovereign app can be downloaded from the Apple App Store and Google Play Store.

      The app can only be used on Apple devices running iOS7.1 or later and Android devices using 4.0.3 Ice Cream sandwich – Android 5.1.1 Lollipop or later. Please make sure that you’re using a supported device that is running a supported operating system.

      Remember you need to join Healthy by Sovereign via the website before you can use the App.

      If you are still having problems please get in touch with the Healthy by Sovereign team using the contact us form or by calling us on 0800 700 135 during business hours.

    • Will the app use background data?

      No, the Healthy by Sovereign app does not use data when it is not open.

    • Can I use the Healthy by Sovereign app on my iPad or tablet?

      The app has been developed for mobile phones only and can’t be downloaded to iPads and tablet computers.

      The Healthy by Sovereign website has been optimised to function correctly on all mobile devices, including ipads and tablet computers.  For best results, go to www.healthybysovereign.co.nz and if you’re using a mobile device (including an iPad or tablet) the site will automatically display in mobile version.

    • The Healthy by Sovereign app is crashing, what do I do?

      If you are receiving an ‘error 400’ message please log out and log back in again. For any other issues try switching your phone off and on again. If the app is still crashing, please get in touch with the Healthy by Sovereign team using the contact us form or by calling 0800 700 135 during business hours.

  • Activity trackers
    • What is an activity tracker?

      Activity trackers are hi-tech pedometers that measure more than just steps. They are designed to be worn all the time to measure daily activity. They link to a smartphone app or through your home computer to a tracking website.

      Sometimes they’re referred to as wearable technology and are most commonly worn like a watch.

      Activity trackers that can be connected to Healthy by Sovereign are Garmin and Fitbit.

    • Why do I need to use a wearable activity tracker to use Healthy by Sovereign?

      Activity trackers are wearable devices that can be used to keep track of your daily step count and other health factors.  When you connect an eligible activity tracker to your Healthy by Sovereign membership, step count information can be automatically synced to the programme and Healthy Points are awarded when you achieve at least 7,500 steps in a day. The more steps you take, the more Healthy Points you’ll earn.

      Only Fit Bit and Garmin activity trackers are eligible to be connected to Healthy by Sovereign.

      You don’t have to connect an activity tracker to your Healthy by Sovereign membership but it’s a great way to earn Healthy points.

      The Earn Points page of the Healthy by Sovereign website has information on how many points you can earn for steps counted through your activity tracker and it’s also where you can find details on all the other ways you can earn points.

    • How do I buy an activity tracker through the Healthy by Sovereign programme?

      You can buy a Garmin or Fitbit wearable activity tracker at a great price from the Healthy by Sovereign online store. You can access the online store in the signed-in member section of the Healthy by Sovereign website to get our exclusive pricing.

      You can also purchase Garmin and Fitbit wearable fitness trackers from technology retailers around the country.

    • What wearable activity trackers are compatible with Healthy by Sovereign?

      Eligible Healthy by Sovereign activity trackers include any Garmin and Fitbit.

      More may be added in the future.

    • If my activity tracker isn’t eligible what can I do?

      If you don’t have an eligible activity tracker (Garmin or Fitbit), you won’t be able to link your step count to Healthy by Sovereign. You still earn points for exercising if you connect to one of our gym partners. And don’t forget that you can earn Healthy Points for other things like buying fresh food, being a non-smoker and having a check-up with your GP – see the Earn Points page for all the details.

    • I forgot to wear my activity tracker; can I manually input points afterwards?

      You can’t manually add points for your step count; activity trackers must be worn and connected to Healthy by Sovereign in order to record your step counts. Don’t forget that you can also earn points for working out at a gym partner, buying fresh, healthy food and for lots of other things. Go to the Earn Points’ page to learn more.

    • I can’t connect my activity tracker.

      You need a Fitbit or Garmin device to connect with Healthy by Sovereign. To connect your activity tracker, you will need to know your Fitbit or Garmin account details in order to authorise syncing between your device and Healthy by Sovereign. If you are unsure of your account details please follow the support processes on the relevant Fitbit or Garmin websites.

      If you are still having problems please get in touch with the Healthy by Sovereign team using the contact us form or by calling 0800 700 135 during business hours.

    • My activity tracker isn’t syncing.

      If your device isn’t syncing to Healthy by Sovereign you can:

      • Check your activity tracker is eligible – remember that only Garmin and Fitbit activity trackers can be connected to Healthy by Sovereign
      • Check the help menu on the Fitbit and Garmin websites, or the instructions in the box that the tracker arrived in, or
      • Get in touch with Garmin and Fitbit who will be able to provide tech support to resolve the syncing issue.

      (Garmin: http://www.garmin.com/en-NZ/support/ Fitbit: http://help.fitbit.com/ )

    • I’ve purchased an activity tracker through the Healthy by Sovereign online store - how long does it take to arrive?

      You order will be with you in 3-6 working days. This includes 1-3 days to dispatch your parcel and 2-3 days for delivery. Please allow slightly longer for rural deliveries.

      Once your order has been dispatched you will be sent an email containing a courier tracking link so you can track your delivery.

    • I’ve purchased a wearable through the Healthy by Sovereign online store – how do I track my order?

      Once your transaction has been dispatched you’ll be emailed a courier tracking link. This will allow you to see what stage of the delivery your order is at. If it doesn’t arrive when expected, please check the tracking status using the link provided.

      If the tracking information indicates the item has been delivered and you do not have it, please get in touch with the Healthy by Sovereign team using the contact us form or by calling 0800 700 135 during business hours.

    • I’ve purchased a wearable through the Healthy by Sovereign online store - who do I contact if the order is faulty or I need to return it?

      If your item is faulty please first visit the appropriate Garmin or Fitbit site, where you can access technical support and assistance that may help resolve the issue - Garmin: http://www.garmin.com/en-NZ/support  and Fitbit: http://help.fitbit.com/

      If that doesn’t help and you’re still experiencing difficulties please contact the Healthy by Sovereign team using the contact us form or by calling 0800 700 135 during business hours. We will be able to step you through the process for returning your item.

      Faulty items bought through the Healthy by Sovereign online store will be repaired or replaced during the 12 month warranty period. If we are unable to replace or repair the item, we may refund your payment to the same credit card used when you purchased the item under our obligations to the Consumer Guarantees Act.

      Please note: Faulty or damaged items that fall out of the 12 month warranty period will not be repaired or replaced.

      If you change your mind or decide that the item is not suitable for you we are unfortunately unable to offer you a refund. Please be sure to choose carefully before making a purchase.

  • Healthy Points, offers and rewards
    • What are the different point levels?

      There is a Healthy by Sovereign Bronze, Silver, Gold and Platinum level.

      • Bronze: 0 – 1,699 points.
      • Silver: 1,700 – 2,299 points
      • Gold: 2,300 – 3,299 points
      • Platinum: 3,300+ points

      Remember, on your Healthy anniversary date your points return to zero and your level is reset to bronze. This is also where you start out when you join Healthy by Sovereign.

      Points are not carried forward to the next year on your Healthy anniversary.

      Your Healthy anniversary date is available on the Healthy by Sovereign website – you’ll find it on your personal dashboard and in the My Details section.

    • How do I earn points?

      Healthy by Sovereign members earn Healthy Points for making changes and taking action to improve their wellbeing. Healthy Points can be earned in three categories; Wellbeing, Eat and Move. Read on for further information about each of the categories, or click here for a quick reference table on the points you can earn.

      Wellbeing

      Earn 100 points by completing an annual GP check up. To claim these points simply upload a copy of your receipt via the Healthy by Sovereign website or app. No need to upload details of your visit, just the receipt.

      Members can earn 100 Healthy Points by completing an annual Dentist or hygienist check-up. To claim these points simply upload a copy of your receipt via the Healthy by Sovereign website or app. No need to upload details of your visit, just the receipt.

      Earn a further 200 Healthy Points every year for completing the online wellness assessment. You can complete the wellness assessment more than once per year if you want to check back and see how you are progressing.

      You may complete each of these activities more than once yearly, however Healthy Points can only be earned once a year for each of the wellbeing activities.

      Members can also earn 200 Healthy Points per year for being a non-smoker. To claim these points simply complete the non-smoker declaration to confirm that you are a non-smoker and have no intention of taking up smoking. The declaration is available in the Wellbeing section of the Healthy by Sovereign website and app.

      Eat

      Earn 10 Healthy points each week when you buy fresh, healthy food from New World supermarkets.

      There’s no minimum spend required, just make healthy food choices and upload your receipt via the Healthy by Sovereign website or app to claim your points each week.

      Tip: Just snap a picture of your receipt with your smart phone and upload it via the app.

      Each receipt can only be used once and by one person to earn points.

      Move

      Connect a Fitbit or Garmin activity tracker and you can accumulate Healthy Points every day. You’ll earn points when you exceed 7,500 steps every day.

      Join one of our gym partners and earn Healthy Points for your workouts. Plus you can save up to 20% on your monthly gym membership fee. If you’re already a member of one of our gym partners just show them your Healthy by Sovereign membership number, which can be found in your welcome email and in the My Details section of the website and app to claim your discount. You will also need to connect your gym to your Healthy by Sovereign membership – you can do this on the Connect Activities page of the website or app.

      You can earn up to 50 Healthy points per week for activities in the move category.

      Healthy points for gym workouts will be uploaded at least once a month, points from activity trackers will be uploaded when your device syncs.

      You can also earn 100 Healthy Points per year for completing a fitness assessment at your gym, with your personal trainer or health provider.  Simply upload a receipt or a letter from your assessor confirming that you have undertaken the assessment via the Wellbeing page of the Healthy by Sovereign website or app.

    • What is the wellness assessment?

      The wellness assessment is an online questionnaire that looks at a range of factors to help you evaluate your current health and wellbeing. The wellness assessment is free for Healthy by Sovereign members and there are 200 Healthy Points up for grabs each year just for completing it.

      To complete the assessment simply sign-in to the Healthy by Sovereign website, go to the Wellbeing page and click on the wellness assessment link. The assessment will open in a new browser window and you will be asked to create a new login in to proceed. This login is unrelated to your login for Healthy by Sovereign.

      To get a full picture of your current health and wellbeing, you will be asked to answer a wide range of questions, some of them quite personal. Rest assured that your information is completely confidential and will not be shared with Sovereign or any other third party.

      The assessment is conducted by Synergy Health, a trusted provider of health and wellness programmes. Information that is shared with Synergy Health is completely confidential with none of the personal information you choose to share with Synergy Health being disclosed to Sovereign or anyone else – in order to award you Healthy Points, Synergy advises Sovereign when you have completed your assessment, but no further information is transferred.

      The Synergy Health Questionnaire privacy policy can be read under Security and Privacy.

    • What is the non-smoker declaration? What if I’ve previously been a smoker?

      If you are a non-smoker and declare that you have not smoked in the past 12 months, you can earn 200 Healthy Points. You must complete the non-smoker declaration on the Wellbeing page of the Healthy by Sovereign website.

      If your insurance policy was set up when you were a smoker, and now you’re a non-smoker and you haven’t smoked for 12 months, you may wish to change the smoking status of your insurance policy – you may see a reduction in your premiums.  To do this, contact us on 0800 700 135 during business hours and the Healthy by Sovereign team will help update your policy.

    • How do I earn rewards and cash backs?

      All Healthy by Sovereign members can access exclusive discounts and offers from our programme partners. Keep your eye on the Partners section of the Healthy by Sovereign website for new partners and special offers. There are also gym vouchers and cash back rewards if you achieve silver, gold or platinum level throughout the year.

      At the start of your year you will have zero Healthy Points and you’ll be on the bronze level. By making the right choices you can earn more points allowing you to step up through the levels from bronze to silver, gold and platinum.

      At each new level you will be rewarded with a gym voucher that can be redeemed at one of our gym partners and at the end of your year you could be looking at a cash back of up to $100.

      A couple of points to note on rewards:

      • Gym vouchers can be redeemed at any of the Sovereign gym partners. Each gym has their own terms and conditions for how the voucher can be redeemed – full details are available on the partners page of the Healthy by Sovereign website.
      • Cash back rewards are awarded once a year on your Healthy anniversary date. If your first year is shorter than 12 months, your points and rewards may be adjusted to pro-rata the number of months remaining before your membership reaches your anniversary.

      You need to be a member for at least three months before your anniversary to earn gym vouchers or cash back rewards.

    • What are the rewards?

      YOUR REWARDS AT EACH LEVEL

      Levels Healthy Points per level Gym voucher reward on level achievement Cash back reward on anniversary
      Bronze 0-1,699 No reward No reward
      Silver 1,700-2,299 $25 $50
      Gold 2,300-3,299 $50 $75
      Platinum 3,300+ $50 $100

      You earn gym voucher rewards each time you step up a level and you earn cash back rewards on your Healthy anniversary if you have achieved silver, gold or platinum status. We will email you when you have earned a reward or you can sign-in to the website or app at any time to see if you have a reward waiting for you.

    • How do I redeem the cash back reward?

      To redeem your cash back you will need to provide details of the bank account that you want the payment to be credited to. You can do this via our secure web form in the My Details section of the Healthy by Sovereign website.

      Once you have supplied your details please allow up to seven days for the payment to be processed.

      Please note that the cash back reward will expire if you do not provide your bank account details within three months of your membership anniversary. We will email you to let you know that you have earned a cash back reward, prompting you to provide your bank account details.

    • How do I redeem a gym voucher reward?

      Gym vouchers can be redeemed at Sovereign gym partners and are valid for three months. Each gym has its own set of terms and conditions that apply to the vouchers. You can view these in the Partners section of the Healthy by Sovereign website.

    • I’m not a member of any of the registered gym partners, can I still redeem a gym voucher reward?

      You can redeem gym vouchers at our partner gyms, even if you’re not a member of that gym.

      Each gym has its own set of terms and conditions that apply to the vouchers and how they can be redeemed, for example some gyms may only allow the vouchers to be used towards their monthly membership fees, and some will allow you to use the vouchers for other things like trial visits or fitness assessments. You can view the terms and conditions for each gym on the My Offers page of the Healthy by Sovereign website.

    • What happens if a registered partner won’t accept my reward voucher?

      All registered gym partners accept Healthy by Sovereign gym vouchers. Each gym has different conditions around what the vouchers can be redeemed for and how to redeem them. Please read the information on the Partners section of the Healthy by Sovereign website for details.

      It is important to note that, terms and conditions apply and all rewards expire 3 months after issue.

      If you have any issues redeeming a voucher with one of our gym partners, please get in touch with  the Healthy by Sovereign team using the contact us form or by calling 0800 700 135 during business hours.

    • Do rewards expire?

      Gym vouchers need to be redeemed 3 months after date of issue. The cash back reward will expire if you do not provide your bank account details within three months of your membership anniversary.

    • What are the T&C’s for retail offers?

      Terms and conditions for each individual offer are available in the Partners section of the Healthy by Sovereign website.

    • Can I exchange my reward for cash?

      No. Vouchers and offers are non-transferable, not exchangeable for cash, cannot be replaced if expired, can only be redeemed once, and cannot be used if your membership has ended.

    • I received an email saying I have a cash back reward but it hasn’t appeared in my account yet?

      Before we can pay your cash back reward, you need to provide details of the bank account where you’d like the payment deposited. You can do this on the My Details page of the Healthy by Sovereign website – please make sure you also tick the box to have your bank details updated.

      Once this is done, please allow up to seven days for payment.

      If you’ve already added your details as above, you’ve allowed seven days and you still haven’t received payment then please get in touch with the Healthy by Sovereign team by completing the Contact Us form or by calling 0800 700 135 during business hours.

    • When do my points show on my dashboard and transaction history?

      It’s exciting to see your Healthy Points stacking up and we love that you’re eager to keep checking your balance. Some of the points you’ll earn will show up on your dashboard and transaction history straight away, but points earned through your gym, activity tracker and the wellbeing survey will take slightly longer.

      • Points from your Garmin or Fitbit activity tracker take two days to show in your Healthy by Sovereign transaction history.
      • Points earned from workouts at gym partners are calculated monthly.
      • Points earned from completing the online wellness survey will be awarded monthly.
      • Points for completing the non-smoker declaration, GP check-up, dental check-up, fitness assessment and for shopping at New World are immediate.
    • Why am I not eligible for a cash back as a Staff or Adviser member?

      The annual cash back is reserved only for customer members of the Healthy by Sovereign programme who pay for their insurance policy. 

      Remember, if you are eligible to join Healthy by Sovereign as an Adviser or Staff member and you also hold a qualifying policy with Sovereign, you are entitled to join the programme as a customer and can earn a cash back if you accumulate the appropriate number of points.

  • Anniversary Information
    • When is my Healthy anniversary and what happens?

      Your anniversary date is a key date to know, you’ll find it on your personal dashboard and on the My Details page of the website and app. It’s the date when all the Healthy Points you’ve earned throughout the year are tallied and cash back rewards are given if you have achieved silver, gold or platinum status.

      Your Healthy anniversary is dependent on what sort of Healthy by Sovereign member you are:

      • Customer Membership

      Your anniversary occurs on the 1st of the month prior to your health insurance policy renewal date.

      • Adviser and Sovereign Staff Membership

      Your anniversary occurs on the date you registered for Healthy by Sovereign.

      There are a few points to note about your anniversary:

      • If you’re a Customer Member, your first Healthy by Sovereign year may be less than 12 months because it’s linked to your policy renewal date. If that’s the case, the number of points required and rewards may be adjusted to reflect the shortened period.
      • All receipts for activity must be uploaded before your anniversary date. Receipts for activities that happened in a previous membership year can not be used to earn points in a new membership year and they can’t be applied retrospectively.
      • On your anniversary date, your points will return to zero and your level will reset back to bronze giving you a whole year to earn new rewards.

      Please note that both Sovereign Employee members and Adviser members (which includes ASB Insurance Managers) are not entitled to cash back rewards.

  • Security and Privacy
    • What is the Healthy by Sovereign privacy policy?

      The Healthy by Sovereign privacy policy is included in the programme terms and conditions.

    • Are my personal details safe on Healthy by Sovereign?

      All details shared on Healthy by Sovereign are protected as outlined in the terms and conditions.

      As with all secure access details, we recommend that you don’t share your password or sign-in details with any other person.

      The information we collect as part of Healthy by Sovereign will be held securely by Sovereign in accordance with our standard privacy policy and by our trusted provider Simplicity at their facility in Auckland, New Zealand. Once the information is no longer required it will be deleted from Sovereign’s and Simplicity’s systems.

    • Do you share personal data with third parties?

      Healthy by Sovereign does not share or sell personal data to third party organisations, except in the following circumstances:

      We may share some limited information about your Healthy by Sovereign activity with the owner of your policy or your Financial Adviser or ASB Bank (where you are an ASB Bank insurance customer). This may include whether you are eligible to join, whether you have joined, how many Healthy Points and rewards you have earned, and what level you are currently on. No further information, including health information or details of how you earned your Healthy points, will be shared with your Adviser/ASB Bank or the owner of your policy.

      When you purchase an item online via Healthy by Sovereign, information about this purchase will be shared with third parties for the purpose of fulfilment and delivery of the item/s you have purchased.

    • If my phone is stolen can someone use my points to redeem rewards or benefits?

      If your phone is lost or stolen, no one can access your Healthy by Sovereign account without your sign-in details. We recommend you create a secure password and don’t share these details with anyone else.

    • Why do you want my bank account details?

      At your anniversary you may be eligible to receive a cash back if you have achieved silver, gold or platinum level.

      The cash back is paid directly in to your bank account using the details you supply to us on the My Details page.

      Please note that we are only able to pay cash back rewards into New Zealand bank accounts.

    • What is the Synergy Health Questionnaire privacy policy?

      For the Synergy 'Health Questionnaire', we collect personal information about you so we can assess the status of your health and wellbeing and provide you with:

      • Relevant feedback on how to improve the quality of your life
      • Appropriate medical services to protect your health
      • We will only ask you for information that is necessary for the purposes outlined in the 'Health Questionnaire' programme. If you do not provide us with the information we request, we may not be able to thoroughly assess your current health status.

      As some of the information we collect is sensitive, we recognise the responsibility we have in holding this information. Personal information gathered by us will not be provided to anyone except under specific circumstances where you have consented to this in writing.

      All staff of Synergy Health Limited are required to respect the confidentiality of personal information gathered from our clients.

      All personal information is stored securely.

      We have in place reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. We do this by use of various methods including, as necessary, locked storage of paper records and password controlled access rights to computerised records.

      The structure of 'Health Questionnaire' has been designed to provide a high level of security through the use of Secure Socket Layer technology. All identifying data that is transmitted is encrypted.

      Access to all electronic data records associated with our Internet presence is restricted to authorized personnel and is password protected.

      All paper based personal records that are no longer required are shredded. Electronic records that are no longer required are deleted from our computer storage devices. Where data is derived from personal records for statistical and/or research purpose, all data is de-identified to retain the privacy of the individual.

      If you have any questions about this Privacy Policy, please contact:

      Synergy Health Limited

      185b Peterborough Street

      P.O. Box 2868, Christchurch

      Phone: +64 3 366 5125